Trinny London UK Returns: Used Makeup, Skincare and DPD

Trinny London’s UK policy provides a 30-day return window for direct purchases. It specifically allows lightly used makeup to be returned under the stated policy, whereas skincare, refills, gift sets, accessories and skincare tools must be unopened and unused with original packaging intact for an ordinary change-of-mind refund or exchange. Identify the product type before trying it rather than assuming the makeup rule covers every product in the basket.

UK orders use an order-specific DPD route

The returns page directs UK customers to its DPD returns portal, using the order number, name and address. Locate the 16-character order reference in the confirmation email. Keep the generated instructions and carrier proof until the parcel has been processed; the existence of a shipping scan does not mean the original payment has already been refunded.

The direct-store policy does not follow products to other shops

Trinny London says it cannot process a standard return for products purchased at authorised retailers or counters: contact the retailer who sold you the item. If a parcel is visibly damaged, document it and approach the brand via its published support instructions before treating the issue as an unwanted cosmetic return.

A foundation pot bought directly from Trinny London has been tried lightly, while a skincare refill from the same parcel is already opened. Their eligibility is not interchangeable; check each product line separately instead of selecting a blanket return reason.

The Trinny London UK return and DPD instructions set out these product-specific conditions.

Beauty goods bought from Boots should be checked against the Boots receipt and its own unopened-product conditions, not the manufacturer’s website policy.