Toolstation Returns UK: 30 Days, £9 Collection and Supplier Deliveries
Toolstation's 30-day guarantee is easy to use in a branch, but an unwanted product that needs collecting can cost more to return. Supplier-delivered goods are another separate route, so the product's fulfilment details are worth checking before carrying it to a store.
What matters before you return anything
Toolstation offers a 30-day money-back guarantee on many eligible products. Unwanted goods should be unused, unmarked and in their original packaging with included accessories.
These points come from Toolstation’s Toolstation official UK guidance. The retailer currently charges £9 to collect an unwanted, unused product when collection is needed.
What to keep before you contact support
- Some boilers, sanitary products, used water-related items and bespoke goods are excluded from the ordinary guarantee.
- If an item has been installed and then develops a fault, use the technical or warranty route rather than calling it unused.
- Contact Toolstation before arranging your own carrier; the FAQ says collections use approved suppliers.
- There is no collection charge for goods that are faulty, damaged or sent in error under the stated process.
One ordinary scenario
A heavy unused product will not fit in your car. If it is eligible, contact Toolstation about collection and expect the current unwanted-item fee. If the same product arrived damaged, report that fact because the collection charge should not be treated the same way.
For goods bought from B&Q rather than Toolstation, our B&Q returns guide covers the separate seller and marketplace rules.
The part worth checking twice
Supplier-direct products cannot simply be returned to Toolstation and should be arranged through Customer Service. Contact Toolstation before arranging your own carrier; the FAQ says collections use approved suppliers.
Use the official route
Use the official Returns page for eligibility and Customer Service when a collection or supplier-direct return is required. Keep the receipt, order number and collection reference.
Supplier-direct products cannot simply be returned to Toolstation and should be arranged through Customer Service. Some boilers, sanitary products, used water-related items and bespoke goods are excluded from the ordinary guarantee.