Screwfix Returns UK: 30-Day Guarantee, Stores and Supplier-Direct Items

Screwfix encourages customers to use a store for the quickest refund or exchange, but supplier-direct goods are the notable exception. The product page and order confirmation can show whether a bulky or specialist item needs a collection instead of a trip to the trade counter.

Check the seller before acting

Screwfix offers a 30-day money-back guarantee for many unwanted or faulty products. The fastest return route for ordinary eligible goods is usually a Screwfix store.

These points come from Screwfix’s Screwfix official UK guidance. Some supplier-direct products can be returned to a store while others require a collection arranged by phone.

The detail that changes the route

• Certain cut, mixed, made-to-order and sanitary products are excluded from the ordinary unwanted-item guarantee.
• Card refunds can take several working days, while PayPal refunds can follow a different timeframe.
• Check the order confirmation to identify a supplier-direct item before loading it into the car.
• A fault after 30 days may be handled through repair or replacement rather than the ordinary 30-day unwanted-goods guarantee.

How this can play out

You bought a boxed power tool in store and a large supplier-direct item online. The boxed tool can usually be dealt with at a store if it is eligible, but the supplier-direct product may need an arranged collection. Treat the two order lines separately.

If the DIY purchase came from B&Q, our B&Q returns guide explains that retailer’s own marketplace and store-return distinctions.

Before you hand anything over

For Screwfix, keep the order number or receipt, the exact item name, the purchase or delivery date, and any return or tracking reference. Keep the receipt, invoice or order reference because staff may need it to verify the purchase.

Finish through the correct channel

Use Screwfix's official returns FAQ and product page. If the item cannot be returned in store, contact the retailer on the current number shown by its help centre and keep the collection reference.

Card refunds can take several working days, while PayPal refunds can follow a different timeframe. Keep the receipt, invoice or order reference because staff may need it to verify the purchase.