LOOKFANTASTIC Returns UK: ZigZag Portal, Seals and Refund Tracking

If your LOOKFANTASTIC order is unopened, the retailer’s ordinary return path runs through a partner portal. If a bottle arrived leaking, its own advice is to contact customer service with evidence rather than treating the incident as an unwanted beauty product.

Official information: LOOKFANTASTIC policy and instructions; related official help or terms.

Starting a LOOKFANTASTIC return

The official refund page says to register an eligible return within 30 days of receiving the order, use the ZigZag returns portal and follow the offered carrier options. Unwanted products should be unopened, unused and in pristine condition with seals intact. LOOKFANTASTIC says it does not offer direct exchanges, so changing a shade generally involves returning the original and placing a new order.

Condition, exchanges and processing time

The refund page gives separate timeframes for processing goods once received and for the credit to appear after confirmation. Follow the current wording shown for your order rather than treating an estimated warehouse processing period as a guaranteed bank deposit date. The help centre offers account messaging and live chat.

A skincare set with an incorrect item

A skincare set containing an incorrect item should be reported using the damaged, faulty or incorrect-item customer-service route, with photographs of the product and packaging. A sealed but unwanted set follows the portal if it meets the ordinary return conditions.

Keep the ZigZag reference

Keep the ZigZag confirmation, return reference and the original order number. If there is no refund update after the retailer’s stated period, use My Account support with these details instead of sending another parcel.

The retailer on your confirmation determines the right portal: see our Boots returns guide only for items bought from Boots rather than LOOKFANTASTIC.