IKEA UK Returns: 365 Days, Assembled Furniture and Refund Cards

Quick answer: IKEA UK offers a 365-day returns policy for many products, including items that have been opened or assembled. The condition of the item matters: an unopened eligible product may be refunded to the original payment method, while tried-and-tested furniture may be refunded to an IKEA refund card under the current terms.

Your assembled bookcase is not the same as a used bookcase

IKEA distinguishes furniture assembled to try its fit or function from goods with damage, staining, alterations or signs of use beyond testing. It explains that opened and assembled products can be returned within the period, subject to its conditions, but a refund card may be used for tried-and-tested goods. See the IKEA UK policy before expecting an assembled item to be credited back to the card used at checkout.

The practical return routes depend on size

For many eligible goods, you can take the product to an IKEA store with proof of purchase. IKEA says an order bought online or in a UK store can generally be returned to a UK store, but not to external pickup lockers or small planning locations. For an order delivered to your home, the site describes parcel return for certain smaller products and collection arrangements for larger items.

If you are returning a sofa, look up the correct collection process before moving or dismantling it. IKEA notes that a collection charge may apply to some changed-mind collection requests; the amount depends on the circumstances and location. Do not book a third-party removal firm in the belief IKEA will automatically reimburse the cost.

Before you return a product because a part is missing

A flat-pack wardrobe can arrive with a missing bracket or screw. IKEA lists a spare-parts route and product claims support in addition to its general returns options. Identify the part and check the retailer’s returns, claims and spare-parts hub before choosing whether to pursue a return or ask about an available replacement part. This is information about the store’s published options, not an assessment of an individual legal entitlement.

Example: a dining table will not fit the room

Imagine you assemble a table to check the dimensions, then find it blocks the doorway. Review whether its condition qualifies as tried-and-tested, what IKEA will require as proof of purchase, and whether the refund would be a refund card. A table drilled, painted or substantially marked during use may be treated differently. Measure the product and check the return conditions before arranging transport.

Changed your mind about the whole online order?

IKEA also describes a separate withdrawal process for eligible online and telephone orders, including a 14-day period after the last item arrives and treatment of basic delivery charges. That is distinct from its extended voluntary 365-day returns promise. If you want to know the original delivery charge or collection cost for a specific order, use the official order-management information rather than assuming every method produces an identical refund.

Policy information checked 2026-09-19. Independent guide; IKEA UK product return policy.