Footasylum UK Returns: Online Labels, Shoe Exchanges and Store Orders

Footasylum customers can buy trainers in a shop or have them delivered from the website, but the available exchange or return steps depend on the original purchase and the condition of the shoes.

Where the purchase was made

Footasylum’s published customer-service information describes a 28-day return period for eligible unworn goods in a saleable condition. It offers online order return instructions and describes size exchanges subject to the product and purchase method. The store route does not automatically work for every online order or payment type. Read the official Footasylum policy or help page for the company’s own wording and any product-specific changes.

Getting the next step right

Check the delivery confirmation and use the official online returns portal for the order where available. Keep the shoe box, tags and any accessories in the condition requested by the retailer. For a shop purchase, bring the receipt and check that branch’s handling of the particular payment method before travelling.

If the trainers were actually bought from schuh rather than Footasylum, follow that seller’s instructions instead; our schuh returns guide explains its separate shop and online returns procedures.

When the usual return is not the issue

If a pair fits incorrectly but was only tried on indoors, check the eligible exchange options before buying a second size. If it has already been worn outside, do not label it unworn in an online return request.

If an item is missing or incorrect, describe the delivery issue directly to the retailer’s support team instead of registering an ordinary wrong-size exchange.