ghd UK Returns: 21-Day Direct Orders, Postage and No Exchanges
An unwanted ghd styling tool bought on ghdhair.com should not be sent through the same process as a faulty tool submitted under a warranty. The brand publishes separate instructions for order returns and UK warranty assessment; selecting the right one helps prevent a parcel being sent to the wrong team.
Direct website purchases have a 21-day no-quibble policy
ghd’s UK order-return page states that eligible purchases from ghdhair.com can be returned within 21 days of receiving them for a refund. Personalised products are excluded from this goodwill policy, and the brand says it cannot provide exchanges. Include the supplied return form; if it is missing, ghd’s help guidance says to add a covering letter containing the order number and customer details. Check that all supplied accessories are safely packed, rather than posting a hot styling tool loosely in a parcel.
Ordinary return postage is the customer’s responsibility
The company recommends using a tracked and insured delivery service for a direct-order return and states it cannot cover the cost of ordinary return postage. Retain proof of posting and the carrier reference until the refund appears. ghd says it aims to process a refund within 14 days after receiving the parcel. If the item is defective, use the fault or warranty help route instead of assuming the ordinary change-of-mind postage arrangement necessarily applies to that problem.
How this could work
A customer orders a standard straightener and a personalised styling tool directly from ghd. If they simply dislike the colour, the ordinary 21-day offer may cover the eligible standard product but not the personalised one. If either develops a fault, they should report that separately using the company’s warranty guidance.
Where the appliance was purchased matters
A ghd tool bought at another retailer, salon or marketplace should first be checked against that seller’s purchase and returns conditions. The ghd online order-return process is written for direct ghdhair.com sales. Its UK warranty page asks customers to follow a dedicated return form and instructions for products reported as faulty. Explain when the tool failed, retain the date code or purchase evidence and follow the applicable route rather than requesting a size exchange that ghd does not offer.
Common question
Can I exchange a ghd straightener bought online for another model?
ghd says it does not offer exchanges for direct online orders. An eligible unwanted item can be returned for a refund, followed by a new purchase.
For the authoritative wording, see the official ghd policy and the relevant official help page and the relevant official help page.