GAME UK Returns: Sealed Games, Consoles and Store Credit

At GAME, opening the packaging of a physical game may affect an unwanted-item return, and taking an online order into a branch is not necessarily a valid return route. These details matter before you start unpacking a console bundle.

How the rules apply to this purchase

GAME’s published returns information sets a 28-day voluntary period for qualifying online products and specifies original condition, purchase evidence and complete components. It treats ordinary unwanted store purchases differently, describing exchange or credit-note outcomes for eligible store returns. Its policy also gives different conditions for games with broken seals, gift cards and some digital content. The official GAME UK policy and help page contains the current wording for this purchase route.

Arranging the return

For an online purchase, locate the order confirmation and consult the official delivery-and-returns help for the current postal method. Include the correct order and product identifiers. Keep cables, accessories and the package contents together if returning a console bundle; GAME notes that missing parts can affect processing.

If the device was bought from Currys rather than GAME, use that seller’s separate process explained in our Currys UK returns guide.

A detail that can change the route

Suppose you bought a console with an additional controller as one promotional bundle. Returning only the controller is not the same as returning the complete bundle, so verify the offer’s return requirements before sending anything.

Refund questions and support

For a product that fails to work, use the defective-product support route and describe the actual fault rather than treating it as an unwanted sealed game. Keep any serial-number information requested for the original order.

For the related account or support instructions, use GAME official customer information.