Razer UK Returns: RMA Authorisation, Serial Numbers and Bundled Gifts

For direct Razer purchases, do not post the equipment before obtaining a return authorisation. Razer identifies incoming hardware by its order and serial numbers, so the wrong unit can leave the return unmatched.

Where the purchase was made

Razer’s UK returns policy gives eligible direct website purchases 14 calendar days from receipt to initiate a standard return. It requires original accessories and bundled promotional products to be included, with exclusions for certain customised goods and gift cards. Products purchased from an authorised reseller follow that reseller’s return process. Read the official Razer policy or help page for the company’s own wording and any product-specific changes.

Getting the next step right

Use the official Start My Return function, select the specific device, verify the return address and await the RMA instructions. Use the label issued for that request and retain proof of drop-off. Do not substitute another keyboard or mouse of the same model: Razer checks the original serial-number record.

Gaming peripherals purchased from Scan Computers should be checked against that retailer’s separate return instructions.

When the usual return is not the issue

If a headset was bought in a bundle with a promotional gift, returning the headset without checking the gift requirement may leave the order incomplete. A device that arrived incorrect or damaged should be reported to support before using the ordinary unwanted-item path.

The policy lists separate treatment of gaming chairs and RazerStore London purchases. Read the part matching your original purchase rather than applying the website’s standard period to every store or product category.