Euro Car Parts Returns: 60 Days, £3.45 Collections and Store Exchanges

Euro Car Parts gives customers a broader commercial return window than the basic online cancellation period for many unused products. Its current returns page says unwanted items can generally be returned within 60 days, provided they are unused and meet the stated condition requirements. The route you choose can affect the cost.

Returning to a branch is the cheapest option

An eligible online purchase can be taken to a local LKQ Euro Car Parts store for a free return. Bring the information needed to identify the order and keep the product complete, including packaging where required. This can be particularly useful for bulky car parts that are expensive to post independently.

Courier collection for an unwanted item costs £3.45

If you want Euro Car Parts to arrange collection of an ordinary unwanted item, the retailer states a £3.45 collection charge. Customers who choose to post the item themselves normally bear their own postage cost. The treatment is different when the goods are faulty, damaged or incorrect: the retailer provides a free collection route for a qualifying problem.

There is an important inspection point. Euro Car Parts says that if an item sent back as faulty is checked and found not to be faulty, the £3.45 charge can be applied. Describe the problem clearly and include any requested evidence before arranging collection.

Exchanges are an in-store process

Euro Car Parts says an online purchase can be exchanged within the 60-day period through a store, subject to eligibility. It does not offer the same exchange process by post or courier. If you cannot visit a branch, the practical alternative may be to return the unwanted item for a refund and place a separate order for the correct part.

Fourteen-day cancellation rights still exist

The retailer also explains the statutory online cancellation period, which is separate from its longer voluntary policy. Some goods, especially specialist or dangerous items such as batteries, need particular handling and may have return restrictions. Do not send a hazardous product through ordinary post without checking the instructions.

Collection orders can also have their own timing: Euro Car Parts notes that an online-paid collection order not picked up within the stated collection period can be cancelled and refunded automatically.

Check the official Euro Car Parts returns and refunds page for the current route before moving a heavy, hazardous or fitted component.