Paula’s Choice UK Returns: 60-Day Guarantee and Opened Products
Paula’s Choice publishes a 60-day money-back guarantee for purchases made directly from its UK shop, including some opened products. The company says the refund is for the product purchase price, not automatically the original shipping charge under its voluntary guarantee. Empty bottles are excluded; its terms also explain why using nearly all of a product can affect a refund. The Paula’s Choice direct-purchase help gives the conditions for the transaction described here.
To request a return, contact the brand’s customer-care team first with your order number and the item you want to send back. It does not put a return label in every parcel; support provides the return address after reviewing the request. Pack the product with the invoice or packing slip, or include a note carrying the order number and your name if the original paperwork is gone.
Opened products and retailer purchases
Paula’s Choice says ordinary exchanges are not available through this return route. If the original order included a promotional free gift, returning the entire qualifying order without that gift may change the refund amount. Goods purchased through a reseller are not accepted into the direct-shop returns process, even when the packaging displays the same brand name. An item bought from Boots should be checked against the retailer’s own policy, not added to a direct Paula’s Choice return request.
Returning a product from a mixed basket
Example: For instance, you opened a moisturiser, found it unsuitable and still have more than half remaining. That is not equivalent to submitting an empty tube after several months. Describe the actual product condition and the purchase date to customer care, then follow the address and packing instructions they provide.
Following up with the direct seller
If the carrier has accepted the parcel but no refund confirmation has arrived, use the proof of posting and the original payment method to request an update. The brand recommends retaining the handover receipt in case the parcel is lost in transit. The Paula’s Choice contact page explains the available help route.