Glasses Direct Returns: 120 Days, Free UPS Labels and Exchanges

Glasses Direct publishes a 120-day return window for eligible glasses, measured from the original dispatch date. The policy covers customers who simply change their mind as well as people seeking an exchange, but the glasses need to come back in the same condition in which they arrived and with the included accessories.

The 120 days run from dispatch

The important date is not necessarily the day you first tried the glasses. The retailer says the returned glasses must reach it within 120 days of the original dispatch date. Keep the dispatch email and avoid leaving the return until the very end of the period, because the parcel still needs to travel back.

How the free return is arranged

Customers can open the relevant order in their account, select the return option and state what they want Glasses Direct to do. The return confirmation is followed by a barcode that can be used at a UPS Access Point to print a free label, or the label can be printed at home. The company recommends keeping proof that the parcel was handed over.

Re-use the original box where practical and include the case, cloth and any other accessories that formed part of the package. Premium Designer orders in particular must come back with their case and wipe. Missing accessories may result in a charge.

Refund, replacement or prescription issue?

A normal return can end in a refund or an exchange. For an exchange, the retailer asks for the replacement frame and lens choices so it can approve the request. If the problem is a prescription issue, contact the support team with the prescription details rather than putting the prescription document inside the parcel. For an actual fault, the retailer says its opticians will investigate.

A practical scenario

Suppose your new frames look different at home from the way you expected. You can begin a return through your account, obtain the free UPS label and send the complete pair back. If you would rather have a different colour, specify the exchange request. If the replacement also does not work for you, the policy explains that a later refund may be the appropriate route.

Check the current policy before posting

The retailer says returns are free under this process and that processing normally begins after the parcel arrives. Read the official Glasses Direct returns policy and its free returns guide before sending an order back.