Dr. Martens UK Returns: Direct Orders, Shops and Exchanges

Trying Dr. Martens boots on at home is different from wearing them outside for several days. For an ordinary change-of-mind return, the condition of the uppers, soles and original box matters.

First, establish where the item was bought

Dr. Martens’ UK direct-store terms set out a 30-day return option for qualifying goods received from its website, subject to unworn and resaleable-condition requirements. The online returns process does not provide a direct exchange: if you want another size, its terms say to return the original pair and buy a replacement. Shop purchases are handled in shops rather than by posting them into the online returns process. The official Dr. Martens UK policy and help page contains the current wording for this purchase route.

Check that your receipt shows Dr. Martens as the seller. Start from the official UK returns instructions and use the designated label or method for the online order. Keep the proof of postage until the refund has been made. A direct online purchase can be taken to eligible UK Dr. Martens stores, excluding outlets under the published terms.

Consider this situation

If a gift recipient needs a different boot size, the first question is whether the pair was bought on DrMartens.com, at a Dr. Martens store or from a third-party footwear retailer. Do not send a reseller’s purchase to the brand’s web returns address.

For boots bought from schuh rather than directly from Dr. Martens, our schuh returns guide explains the seller’s own process.

If it is faulty or the process stalls

For a suspected defect after wearing the boots, follow the seller’s fault-reporting route and provide the purchase evidence and a clear description; a change-of-mind condition check alone does not settle the issue.

For the related account or support instructions, use Dr. Martens official customer information.