Scan Computers UK Returns: 14-Day Requests, Exchanges and Refunds

Quick answer: Scan’s consumer help page describes a 14-calendar-day period for returning an unsuitable item for a refund, subject to its terms and the product’s condition. If you want a different component rather than a refund, Scan directs customers to return the original product and place a new order.

Check whether you need a refund or a different component

A computer component can be technically sound yet incompatible with the rest of a build. Before you dismantle a system or buy a replacement, check the part number and the condition of its packaging, accessories and seals. Scan’s help describes its unsuitable-item return process as a refund route, not a direct swap for any other model. The separate exchange answer says to place a new order after arranging the return. Bear that in mind if the replacement is needed urgently.

Read Scan’s official returns guidance alongside the details for your particular purchase.

How to start a consumer return

Use the returns section of Scan’s official help centre and your original order details to identify the transaction and relevant product. Its public consumer FAQ states a 14-calendar-day period and requires the goods to be returned in the condition in which they were sold, subject to the applicable terms. A custom-configured system or business order may involve other arrangements; do not assume that a short FAQ about an ordinary consumer item governs every order type.

Example: the motherboard does not fit

Suppose you ordered a motherboard and discovered before installation that the case and board have different form factors. Keep the board, accessories and packaging together, check the deadline and ask for the appropriate return instructions. If you have already installed and used it, do not assume Scan will treat it like an untouched change-of-mind return. An actual fault should be described as a fault and reported under the seller’s relevant process, not hidden behind an incompatibility explanation.

When should the money show up?

Scan’s refunds FAQ distinguishes the time it takes the returns team to process a parcel from the bank’s processing period. It says it aims to process a return within five working days of receiving it, after which funds should take a further three to five working days. Track the parcel first, then check whether Scan has confirmed a refund. Do not count the bank-processing interval from the date you first requested the return.

Additional Scan help and conditions may clarify which route applies to your order.

What to keep on hand

Save the invoice, product serial or order reference, any return authorisation given by Scan and a record of the parcel handover. If you have a specific question about compatibility, warranty or an assembled system, use the official help centre before sending hardware back. Scan’s published terms and its short consumer help answer should be read together, particularly where the order differs from a standard boxed item.