Simba’s UK terms describe a 200-night trial for eligible mattresses purchased through the qualifying channel, with a notification deadline measured from delivery. This is a product-specific scheme: it should not be extended automatically to all bedding or to mattresses bought through another shop. Simba also advertises collection rather than requiring a mattress to be squeezed back into its original delivery box. The Simba Sleep subscription instructions gives the conditions for the transaction described here.
Check the mattress model, the order and its delivered date, then use the contact instructions in the official UK terms before the trial period ends. The terms ask for identifying details including the order number and receipt date. Arrange collection through Simba’s customer team and follow its advice about preparing the mattress and access for the collection vehicle.
Returning a mattress and bed base
Example: Imagine you ordered a mattress along with a separate pillow and now wish to return both. Check whether the pillow is on a different return timetable. If you bought the mattress from a partner retailer, verify the retailer’s purchase conditions before relying on a direct Simba order number you do not have.
Product pages specify that trial returns are free in most of the UK and that delivery fees are not necessarily part of a mattress trial refund. A bed frame or topper may have different eligibility and conditions; for a separately purchased item, check its own product page. Manufacturer guarantees for faults are another procedure, not evidence that every unwanted product can be collected under the mattress trial. For a mattress bought at John Lewis, the retailer receipt and purchase channel must be checked separately from a Simba.com trial order.
Where the trial enquiry goes
Keep the appointment confirmation and wait for the company’s return-processing update before assuming the refund is complete. If the collection is missed, contact Simba using its published support route with the original order and booked collection details. The Simba Sleep contact page explains the available help route.