Salomon’s UK direct-order page makes a practical distinction between returning an unwanted item for money and exchanging it for the same model in a different size or colour. Its published standard refund return carries a £5 deduction, while an eligible same-model exchange is described as free.
Scope and restrictions
The brand gives 30 days from receipt for qualifying direct returns and exchanges. Items should remain unworn with their original tags and packaging. The exchange route is restricted to another available size or colour of the same model, so a different style of walking boots is not necessarily an exchange in the sense used by the portal. Some products are marked non-returnable on their listings, and a product-quality enquiry belongs under the applicable separate support guidance. Salomon footwear bought from GO Outdoors is a retailer purchase; GO Outdoors’ own return conditions apply rather than Salomon’s direct £5 route.
Getting the process right
Find your direct-order email and number, then enter them in Salomon’s official return or exchange page. Select the item and the actual reason for returning it, and decide whether you want a same-model size exchange or a refund. Use the generated carrier instructions and keep the drop-off evidence. If you bought several items in one order, check which items have a normal return option rather than registering all of them automatically.
When two purchases differ
You tried a pair of running shoes indoors and need the next size up. If the same model and colour are available, the free exchange route may address that request. If you instead want a completely different hiking boot, check the ordinary return charge and place a separate new order; the site does not promise to swap any product for any other one.
Support and payment status
Salomon says an exchange is dispatched after the original reaches its warehouse and a refund is processed on receipt of the returned parcel. Use its tracking and contact routes for a return that cannot be located; identify a damaged or genuinely faulty item as a quality issue rather than a change of mind.
Check Salomon’s original merchant return terms for the latest steps applicable to the original purchase.