The key question for a musicMagpie Store return is not simply whether the order came through the website. A refurbished phone and an unwanted DVD can have different return-postage arrangements even when they arrived together.
Unwanted refurbished tech: generate a return in your account
musicMagpie says eligible unwanted tech can be returned free of charge in line with its tech returns policy. Sign in to My Account, find the purchased item, select Return Item and choose the genuine return reason. The process can generate a Royal Mail QR code which a Post Office can turn into a label. Read the applicable eligibility period on your order and the linked tech returns instructions before sending the device. Its published product pages refer to a 14-day money-back guarantee, but an order-specific instruction should take precedence over an old product listing.
An unwanted book, game or DVD is handled differently
The store says it does not cover postage when you merely change your mind about a media purchase. Contact musicMagpie customer service for the media return instructions and use a suitable traceable postal service if you decide to send it back. If a media item is faulty or incorrect, musicMagpie describes a free return and a Royal Mail QR code instead; report the actual issue before paying postage yourself. Do not assume the tech QR code is valid for a separate media order.
A practical example
Imagine a customer returns a refurbished iPhone and a soundtrack CD. The phone may go through the free tech QR route after the customer signs out of iCloud; the unwanted, correctly supplied CD may need a paid media return. A faulty CD should instead be reported under the incorrect-or-faulty route.
Erase data and release account locks before returning electronics
A phone or tablet may contain documents, payment apps and linked cloud accounts. Back up anything you need, reset the device as instructed and remove activation locks before sending it. musicMagpie explicitly says iCloud-locked Apple tech cannot be processed until the account is removed. Retain the dispatch confirmation and a record of the return reference; if the return is delayed, you can trace the parcel without sending the company passwords or recovery codes.
Quick question
Are all musicMagpie returns free?
No. Its official guide distinguishes free faulty or incorrect returns and qualifying unwanted tech from unwanted media, for which customers normally pay return postage.
For the authoritative wording, see the official musicMagpie policy and the relevant official help page and the relevant official help page.