If an Interflora bouquet is late or arrives in poor condition, first identify the delivery date and what actually went wrong. The company advertises a seven-day freshness promise, while its terms ask customers to report complaints promptly because most of the goods are perishable.
Freshness and delivery promises
Interflora’s UK help directs dissatisfied customers to contact its support team rather than sending flowers back unannounced. Its terms recommend raising a complaint within one working day of the delivery or intended delivery date. That reporting guidance is separate from any rights that may apply to a particular transaction. The company’s explanation of its freshness promise should not be read as a guarantee that an ordinary change-of-mind return is possible for a fresh bouquet.
What to send to Interflora support
Locate the Interflora order reference and note whether the order was placed directly on the Interflora site or with a local florist. Take photographs if the complaint concerns wilted or incorrect flowers and include the delivery address and date when contacting support. For a no-show, check the official order-tracking information before describing the delivery as missing.
A late delivery is not the same as poor-quality flowers
Suppose a bouquet reaches the recipient a day late but the blooms are fresh. The key issue is the delivery date, not a poor-quality photograph. If it arrived on time but contains damaged stems, photographs and a description of the condition address a different problem. Report the issue you actually experienced rather than choosing a random return reason.
Following up on an Interflora complaint
The official terms provide contact details and explain how to raise a service complaint. Ask the support team to confirm the outcome and retain the case reference; do not assume that a refund or replacement is authorised until Interflora confirms it. For a perishable present bought from Hotel Chocolat, the selling business has its own order-problem process; an Interflora flower complaint cannot be submitted using another retailer’s gift reference.
For the latest instructions for this purchase, see Interflora’s official policy or help page and its related customer guidance.