The most useful first question for an Ellis Brigham return is where the item was bought. Its online orders can be processed using the retailer’s portal or taken to a shop, whereas a purchase originally made in-store must be returned in-store.
Costs depend on the parcel and the problem
Ellis Brigham gives 30 days from receiving an order to return a new, unused item. Its online returns portal produces the relevant label. The published cost for a standard unwanted-item return is £3.95; large returns weighing 2kg or more are listed at £15. If something is wrong with your order, contact the team first: the retailer says that its approved problem-order returns are free. Do not buy a paid label and expect it automatically to be reimbursed.
Shop receipts and protected packaging
You can take an online order back to an Ellis Brigham shop with the receipt and original payment card. But its FAQ says an item bought at a physical shop cannot be returned by post. For footwear and other boxed equipment, place the product’s own box inside an outer parcel rather than sticking a carrier label directly to it. Keep the order reference and tracking until the warehouse has accepted the return.
Refund time follows the return, not the label
After it receives a return, Ellis Brigham asks customers to allow up to five working days for the refund to be issued. International returns have separate postage and customs considerations. If the returns portal fails, use its current customer-service contact on the official page rather than mailing the parcel to an unconfirmed store address.
A practical example
A rucksack ordered online and walking boots bought in an Ellis Brigham shop need different paperwork. The rucksack can enter the portal or go to a participating shop; the boots should be taken back with their shop receipt rather than placed in the rucksack’s returns parcel.
Check the online return charges and portal instructions, and the store versus post FAQ before choosing a route.