A drone bought directly from the DJI Store has an after-sales return route that differs from a device bought from a camera shop. Activation status, bundle contents and original order records are especially important before the equipment is sent anywhere.
Direct DJI Store orders and device condition
DJI’s official store help describes a return-and-refund service for qualifying camera drones, handheld imaging devices and other listed products within its stated window. The page distinguishes unused devices with intact packaging from defective products, and lists exclusions where accessories are missing, labels are altered or the return request arrives too late. It also says discounted bundles may need to be returned together rather than refunded item by item.
Getting an authorised after-sales case
Open the DJI account that placed the purchase, go to My Orders → Details and choose Apply for after-sales for the relevant item. Wait for DJI’s confirmation and its designated shipping instructions before dispatching a drone. Check whether activation, memory cards or attached accessories need attention and keep the approved service case and parcel-tracking reference.
An activated drone and its accessories
Suppose a drone came with a promotional controller and spare battery. Returning only the aircraft while keeping a bundled accessory may not meet the official bundle condition. A drone that fails to start is also a different case from an unwanted unused drone; report the actual fault rather than selecting a change-of-mind option to speed up the form.
Tracking a DJI collection or refund
The help page outlines assessment and payment processing after a return is approved. If the device was purchased from a third-party UK retailer, start with that seller’s order and warranty process rather than creating a DJI Store return for a transaction the store cannot find. For a drone sold by Wex Photo Video, check Wex’s retailer-specific return instructions; the DJI Store’s direct-order portal may not recognise the purchase.
For the latest instructions for this purchase, see DJI Store’s official policy or help page and its related customer guidance.