Damart gives UK customers several ways to send back an unwanted order, but the return window and charges are worth checking before you choose a method. Its current guidance says eligible items should be returned within 14 days, unused and unworn, with the original packaging, accessories and any free gifts that came with the order.
Damart returns normally need to be sent within 14 days
For a standard refund, Damart asks customers to return the goods within 14 days and keep them in their original condition. A completed returns form should go inside the parcel. If you are using the label supplied with the delivery note, the company offers both Evri ParcelShop and Post Office routes, so you can choose whichever is more convenient.
Those standard label routes currently cost £2.99. You do not normally pay that amount at the counter: Damart deducts it from a card, cheque or PayPal refund, or adds the charge to a Damart Personal Account where that was the payment method. Keep the receipt or tracking reference until the refund has been completed.
Home collection costs more
If you prefer a courier collection from home, Damart lists an Evri collection service at £3.99. The charge is handled in the same way as the standard return fee. Damart also explains that customers can book directly with Evri, but the label emailed by Evri must be used for that booking rather than the label from the delivery note.
Large products can follow a separate collection process. Damart specifically notes that some bulky purchases, including certain mattresses, are collected by another courier and may carry a much higher collection charge for a change-of-mind return. These items should not simply be taken to a Post Office or ParcelShop.
Refund timing and exchanges
Damart asks customers to allow up to 14 days for a returned item to be refunded after it reaches the business. Depending on the payment provider, the credit can then take additional time to appear on the account. The refund is made back to the payment method used for the purchase.
Damart also provides an exchange route. Its FAQ says you can contact the company to re-order, or use the returns form to request a replacement item. If the replacement costs more, the extra payment is required; if it costs less, the difference is refunded. Availability still matters, so an exchange should not be treated as guaranteed stock reservation.
Before posting anything, check Damart’s official delivery and returns page and its returns FAQ. These pages also explain the separate arrangements for large items and the current return charges.