A washing machine that has been installed and a boxed appliance that has not left its packaging are not identical return situations. Appliances Direct also sells fitting services, so check which parts of your order are products and which are services.
Different purchases, different outcomes
The company’s aftersales guidance describes contacting it within 30 days after delivery to request an ordinary return under its Easy Returns offer. Customers are directed to a portal; the company says it reviews the request before authorising a return, and unwanted-item courier costs are generally the customer’s responsibility. The guidance notes that use or installation can affect the refund amount. The official Appliances Direct UK policy and help page contains the current wording for this purchase route.
If an oven was installed but its dimensions are unsuitable for your kitchen, the service fee and product return may require different checks. The published guidance says an installation service already provided is not generally refunded under its ordinary cancellation route.
The practical return steps
Before removing an appliance, sign in to the returns portal and await the specific instructions for the order. Keep the invoice, photos of the product and any packaging information. Because a large appliance may need a properly arranged courier, do not assume a high-street parcel shop is an appropriate destination.
For an appliance sold by Currys, our Currys UK returns article covers that different retailer’s handling of boxed and opened goods.
For delivery damage or a suspected fault, use the aftersales support path promptly and describe the condition at arrival; do not label it simply as a change-of-mind return.
For the related account or support instructions, use Appliances Direct official customer information.